Terms of Service

Acceptance

By using this website, our free tools, or engaging Capra Digitals for services, you agree to these terms. If you are agreeing on behalf of a company, you confirm you have authority to bind it.

Use of the website and free tools

Our workflow naming generator, email deliverability checker, articles and glossary are provided for general guidance. They run checks against public data and produce indicative output. They do not constitute legal, tax, security or compliance advice, and results should be validated in your own environment before you act on them.

• —Do not attempt to disrupt, scrape at scale, or reverse engineer the tools.
• —Do not submit data you are not authorised to process.
• —We may change or withdraw free tools at any time.

Engagements and scope

Consulting work is governed by a written proposal or statement of work that sets out deliverables, assumptions, timeline, dependencies and fees. Where a proposal conflicts with these terms, the proposal wins. Work outside the agreed scope is quoted separately before it starts.

Your responsibilities

To hit agreed timelines we need you to provide, on time:

• —Access to the required systems, with permissions sufficient for the work.
• —A named decision maker who can approve process, data and reporting definitions.
• —Accurate source data and documentation of existing business rules.
• —Timely review and sign-off at each agreed checkpoint.

Fees and payment

Fees, currency and milestones are stated in the proposal. Unless agreed otherwise, invoices are payable within 14 days. Late payment may pause delivery. Third-party costs, such as HubSpot licensing or integration platform fees, are billed by those vendors directly and are not included.

Changes and delays

Either party may request a change. Changes that affect effort, cost or timeline are documented and agreed before work continues. Where delivery is delayed by unavailable access, data quality issues or late approvals, milestone dates shift accordingly.

Intellectual property

You own your data, your portal configuration and the deliverables produced for you once fees are paid in full. We retain ownership of our pre-existing frameworks, templates, naming conventions, audit checklists and tooling, and grant you a perpetual, non-exclusive licence to use them within your business as delivered.

Confidentiality

Both parties keep the other's non-public information confidential and use it only to deliver and receive the services. This survives the end of the engagement. Where you require a separate NDA or data processing agreement, that document takes precedence on those topics.

Data protection

Where we process personal data on your behalf we act as a processor under your instructions. Our handling of personal data is described in the Privacy Policy.

Warranties and disclaimer

We deliver services with reasonable skill and care, in line with certified HubSpot solution provider practice. We do not warrant specific commercial outcomes such as revenue, ranking positions, AI answer citations or email inbox placement, because those depend on factors outside our control. Free tools and website content are provided as is.

Limitation of liability

Neither party excludes liability where it cannot lawfully do so. Subject to that, we are not liable for indirect or consequential loss, loss of profit, revenue, goodwill or data, and our total aggregate liability for any engagement is limited to the fees paid to us for that engagement in the 12 months before the claim.

Termination

Either party may terminate an engagement with 30 days' written notice, or immediately for material breach that is not remedied within 14 days. On termination you pay for work completed and committed third-party costs. We hand over deliverables produced to that point and remove our access to your systems.

Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, unless the engagement contract states otherwise.

Contact

Questions about these terms: hello@capradigitals.com.